Energy bill support
Find out how to get support with gas and electricity bills.
If you’re struggling to pay your energy bills, contact your energy provider first as they may be able to help.
North Norfolk Foodbank may be able to support with energy costs if you can't afford to top up your gas, electricity, or oil. We can also help if you use wood or coal. We only accept referrals for energy support from a couple of organisations, so if you need help, please contact us as and we'll advise how you might be able to get help with this.
If you need further support with energy bills or you pay by direct debit, contact one of the organisations below.
Who to contact for support with energy bills
Your energy provider
In the first instance, contact your energy provider to see if they can offer any assistance. They may be able to review your bill and payment plan or have hardship funds available.
Your local council
Contact your local council with the specific request of accessing the Household Support Fund. This is a grant distributed by councils in England specifically to support those who need it most.
Norfolk County Council - Household Support Fund
North Norfolk District Council - Financial Inclusion
Broadland District Council - Help Hub
Your local Citizens Advice office
Contact Norfolk Citizens Advice. They will be able to help you identify any grants you may be entitled to and support you with any applications.
British Gas Energy Trust
The British Gas Energy Trust is an independent charitable trust set up to support families and individuals facing financial hardship and fuel poverty across England, Scotland and Wales. You don't need to be a British Gas customer to get help from the British Gas Energy Trust.
Advice helpline
If you’re worried about money and struggling to afford the essentials, you can contact a free helpline for personalised support.
A trained Citizens Advice advisor can help with:
– Navigating the social security system.
– Identifying any grants you may be eligible for.
– Access to emergency support if you can’t afford the essentials.
– Referrals for mental health information and support.
Call for free on 0808 208 2138
Get emergency food
If you need help, we can provide an emergency food parcel. We can help you find out where to get a food voucher for emergency food.
